1. Where are you based?
We are based in the US, California.
2. Where do you ship from?
We ship orders from our local warehouses in the UK and US. All orders shipped to countries other than the UK or USA are shipped from our warehouse in Asia.
3. How long does shipping to my country take?
**Please note that due to Covid-19 delivery times shown below may increase by 3-6 days.
Please find the shipping times to your country below:
USA / UK: 4-10 days
Europe: 8-20 days
Australia: 10-20 days
Japan: 10-20 days
Korea: 10-25 days
United Arab Emirates: 15-25 days
Brazil: 15-25 days
All other countries: 15-30 days*
When checking out, you will be able to see exact shipping times to your country when choosing the shipping method.
5. Can I return my order if I don't like it?
Yes, we offer returns. Please note that you will be responsible for paying the postage fee for the return. To return a product, please reach out to us first.
Please do not send it back to the shipping address shown on the shipping label.
6. How do I cancel / change my order?
To cancel or change your order, please contact us as soon as possible. Orders that have been shipped cannot be canceled or modified anymore.
7. Will DreamCurler damage my hair?
Working with heat will always do some damage to your hair. However, DreamCurler was designed to do as little damage to your hair as possible. If you often use heat on your hair, we recommend that you use a heat protection spray and work at a lower temperature and/or with a shorter time setting.
8. How do I use the DreamCurler?
Click here for our DreamCurler User Guide. You can download it as PDF or print it. https://dreamcurler.co/pages/how-to-use